1. Can I add a personal message with flowers or gifts?
2. Can I order flowers online to be delivered outside the UK?
3. What happens if I forget my password?
4. Can I order flowers which aren't shown online?
5. Can I order flowers to be delivered a month or more in the future?
6. Can you provide wedding flowers and wedding gifts?
7. If I order flowers today, can I still have same day flower delivery?
8. Can I send flowers anonymously?
9. What is the cost of sending flowers from overseas to the UK?
10. My credit card payment failed, what should I do?
11. My order was cancelled, but I have a charge on my credit card?
1. Can I add a personal message with flowers or gifts?
Yes, you are able to provide a personal message to accompany your organic flowers or gifts. This is part of the check out procedure and may be added online. Let our "Message Ideas" link help you create the ideal message.The message will be will be hand written on a designer message card.
2. Can I order flowers online to be delivered outside the UK?
Yes, as a global flower delivery company we are able to deliver flowers to over 120 countries.
Flower delivery to Mainland Europe it normally takes between 1 to 2 days. To ensure that your order is processed successfully, and you are aware of the current rates, please email us at info@valueflowers.net and a member of our team will be more than happy to assist you. Also check our Internatonal Flower range here.
3. What happens if I forget my password?
You can request a password reminder by entering your email address on the login page.
4. Can I order flowers which aren't shown online?
Yes, you can order a customised bouquet or specific flowers by emailing us your request and we'll be happy to assist you.
5. Can I order flowers to be delivered a month or more in the future?
Yes, you can order in advance for every day of the year apart from Sundays and UK public holidays. If you require delivery on a Sunday or UK public holidayplease email us and we'll do our best to accomodate your request.
6. Can you provide wedding flowers and wedding gifts?
Yes, as a specialist floral gifting company we are able to send a variety of gifts. Whether to congratulate the happy couple, or to say thank you to friends and family. Wedding flowers or bouquets and floral arrangements are a little more specialist, and need that personal touch email us your request and we'll be happy to assist you.
7. If I order flowers today, can I still have same day flower delivery?
If you complete your order before our 1pm same-day cut-off time and your order consists entirely of Same Day Flowers, we will be able to send your flowers and gifts on the same day (Monday-Friday). Check also our Nex Day Flowers.
If any delivery problems are encountered during the allocation of your order, we will contact you as soon as possible. For this reason, it is important that you provide us with your full contact details when placing your order.
8. Can I send flowers anonymously?
Yes, you can send a message without your name on. We do however ask for your contact details for our records and to ensure that we can reach you if there is a problem or query with your order.
9. What is the cost of sending flowers from overseas to the UK?
All flowers and gifts displayed on our website are quoted in pounds sterling. If you use a non-UK credit card, your card provider will convert this from pound sterling and charge your credit card in your native currency at the daily rate at the time of your purchase.
10. My credit card payment failed, what should I do?
If you receive an error saying that your credit card payment was not successful, no money was taken from your credit or debit card or account, although your details will be stored securely on our system.
Please make sure that you have enough money on your credit card or bank account, and then try again. Alternatively, try an alternate card. For further help or information, contact our customer services team on our email: info@valueflowers.net.
11. My order was cancelled, but I have a charge on my credit card?
During the purchase process, we send an authorisation request to your credit card issuer to check that sufficient funds are available. This is often shown as a booking or reservation on your credit card statement. It is not an actual charge. If the purchase subsequently fails, we cancel your transaction and remove this reservation.
However, it has come to our attention that some credit card issuers may not immediately show the transaction as removed, even if it has been. We assure you that funds were not withdrawn from your credit card and we have reversed the authorisation request.
If you have any doubts or require additional details, please check with your credit card issuer and financial institution to further verify this. This process depends on the nature of your banks integration with credit card companies. As a guideline it may take up to 2 weeks to clear these transactions from your statement, but typically the time period is much shorter.
